Privacy Policy
Company Name: BioSystems Diagnostics Pvt. Ltd.,
Website: https://biosystems.in
Contact Email: customersupport@biosystems.in
1. Introduction
Biosystems ("Company", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
Full name
Email address
Phone number
Business information
Communication preferences
B. Account Information
Login credentials (if account registration is available)
Profile details
C. Device & Technical Information
Device type and model
Operating system version
IP address
App version
Usage data and diagnostics
D. Push Notification Data
Device tokens for sending push notifications
3. How We Use Your Information
We use collected information to:
Provide, operate, and maintain our Services
Create and manage user accounts
Process transactions (if applicable)
Send service-related notifications
Send marketing communications (with user consent)
Improve performance and user experience
Respond to inquiries and customer support requests
Comply with legal obligations
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your data under the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
5. Data Sharing and Disclosure
We do not sell personal data.
We may share information with:
Service providers and hosting partners
Analytics providers
Cloud infrastructure providers
Payment processors (if applicable)
Government authorities when required by law
All third-party providers are contractually obligated to protect your data.
6. Data Retention
We retain personal information only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Users may request deletion of their data at any time (see Section 10).
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure.
8. Children’s Privacy
Our Services are not intended for children under the age of 13 (or applicable age in your jurisdiction).
We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.
9. Your Rights
Depending on your jurisdiction (including GDPR and India’s DPDP Act), you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Withdraw consent
Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
📧 customersupport@biosystems.in
10. Account & Data Deletion (Required for App Stores)
Users may request account deletion by:
Emailing: customersupport@biosystems.in
ORUsing the in-app "Delete Account" option (if available)
Upon verified request, we will delete personal data within a reasonable timeframe unless legally required to retain certain records.
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
12. International Data Transfers
Your information may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place for such transfers.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date."
14. Contact Us
If you have any questions about this Privacy Policy, please contact:
Biosystems
Email: support@biosystems.in
Website: https://biosystems.in